Escrow Rules
These Escrow Rules explain how Xcrow escrows work and what users can expect during a transaction.
1. What Escrow Covers
Xcrow holds funds securely while a buyer and seller complete an agreed-upon exchange.
Xcrow does not:
- Inspect items
- Verify delivery
- Guarantee quality or authenticity
- Enforce private agreements beyond escrow terms
2. Funding an Escrow
- An escrow is inactive until funded by the buyer
- Funds are held securely and are not accessible to the seller until release
- Once funded, escrow terms are locked
3. Fund Release
Funds are released when:
- The buyer manually releases them OR
- The auto-release timer expires (if enabled)
Once released, transactions are considered complete.
4. Auto-Release
- Auto-release occurs after the time period specified at escrow creation
- Buyers are responsible for inspecting items before auto-release
- Auto-released funds are treated the same as manual releases
5. Disputes
A buyer or seller may open a dispute before funds are released.
When a dispute is opened:
- Funds are frozen
- Both parties may be asked to submit evidence
- Xcrow reviews the information manually
Possible outcomes:
- Funds released to seller
- Funds refunded to buyer
- Escrow dismissed (no payout)
Xcrow decisions are final for escrow resolution purposes.
6. Evidence Guidelines
Acceptable evidence may include:
- Photos or videos
- Screenshots of conversations
- Shipping confirmations or tracking details
Failure to provide evidence may result in an unfavorable outcome.
7. Cancellations
- Sellers may cancel an escrow before it is funded
- Funded escrows cannot be cancelled
- Cancelled escrows cannot be reactivated
8. Prohibited Transactions
Xcrow may refuse or reverse escrows involving prohibited goods or activity, including illegal items or fraud.
9. Platform Role
Xcrow is a neutral escrow facilitator. We do not represent buyers or sellers and do not mediate beyond escrow fund decisions.
10. Questions
Contact support@xcrow.com for escrow-related questions.